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Vivatmo for Doctors

Data Protection Notice

for the Vivatmo websites of Bosch Healthcare Solutions GmbH

Bosch Healthcare Solutions GmbH (hereinafter “BHCS” or “We” or “Us”) welcomes you to our Online Offers. We thank you for your interest in our company and our products.

 

1. BHCS respects your privacy

The protection of your privacy throughout the course of processing personal data as well as the security of all business data are important concerns to us. We process personal data that was gathered during your visit of our Online Offers confidentially and only in accordance with statutory regulations.

Data protection and information security are included in our corporate policy.

 

2. Controller

BHCS is the controller responsible for the processing of your data; exceptions are outlined in this data protection notice.

Our contact details are as follows: Bosch Healthcare Solutions, Stuttgarter Str. 130, 71332 Waiblingen, Germany, Info-Bosch-Healthcare@bosch.com.

 

3. Collection, processing and usage of personal data

3.1 Processed categories of data

The following categories of data are processed:

  • Communication data (e.g. name, telephone, e-mail, address, IP address)
  • Contractual master data (e.g. contractual relationships, contractual or pro-duct interest)
  • Client history
  • Contract accounting and payment data
  • Transaction data

3.2 Principles

Personal data consists of all information related to an identified or identifiable natural person, this includes, e.g. names, addresses, phone numbers, email addresses, contractual master data, contract accounting and payment data, which is an expression of a person's identity.

We collect, process and use personal data (including IP addresses) only when there is either a statutory legal basis to do so or if you have given your consent to the processing or use of personal data concerning this matter, e.g. by means of registration.

3.3 Processing purposes and legal basis

We as well as the service providers commissioned by us; process your personal data for the following processing purposes:

3.3.1 Provision of these Online Offers and fulfillment of a contractual obligations under our contractual terms including invoicing

(Legal basis: Fulfillment of contractual obligation, according to our terms and conditions)

3.3.2 Resolving service disruptions as well as for security reasons

(Legal basis: Fulfillment of our legal obligations within the scope of data security and legitimate interest in resolving service disruptions as well as in the protection of our offers)

3.3.3 Self-promotion and promotion by others as well as market research and reach analysis done within the scope statutorily permitted or based on consent

(Legal basis: Consent or fulfillment of contractual obligations)

3.3.4 Product or customer surveys performed via email within the scope statutorily permitted or based on consent

(Legal basis: Consent or fulfillment of contractual obligations)

3.3.5 Conducting raffles or discount campaigns in accordance with respective terms and conditions for raffles or discount campaigns

(Legal basis: Consent or fulfillment of contractual obligations)

3.3.6 Sending a newsletter subject to the recipient’s consent via email

(Legal basis: Consent)

3.3.7 Safeguarding and defending our rights

(Legal basis: Legitimate interest on our part for safeguarding and defending our rights)

3.4 Log files

Each time you use the internet, your browser is transmitting certain information which we store in so-called log files.

We store log files for a short period of time to determine service disruptions and for security reasons (e.g., to investigate attack attempts) and delete them afterwards. Log files which need to be maintained for evidence purposes are excluded from deletion until the respective incident is resolved and may, on a case-by-case basis, be passed on to investigating authorities.

Log files are also used for analysis purposes (without the IP address or without the complete IP address) see module “Advertisements and/or market research (including web analysis, no customer surveys)”.

In log files, the following information is saved:

  • IP address (internet protocol address) of the terminal device used to access the Online Offer;
  • Internet address of the website from which the Online Offer is accessed (so-called URL of origin or referrer URL);
  • Name of the service provider which was used to access the Online Offer;
  • Name of the files or information accessed;
  • Date and time as well as duration of recalling the data;
  • Amount of data transferred;
  • Operating system and information on the internet browser used, including add-ons installed (e.g., Flash Player);
  • http status code (e.g., “Request successful” or “File requested not found”).

3.5 Children

This Online Offer is not meant for children under 16 years of age.

3.6 Data transfer to other controllers

Principally, your personal data is forwarded to other controllers only if required for the fulfillment of a contractual obligation, or if we ourselves, or a third party, have a legitimate interest in the data transfer, or if you have given your consent. Particulars on the legal basis and the recipients or categories of recipients can be found in the Section – Processing purposes and legal basis.

Additionally, data may be transferred to other controllers when we are obliged to do so due to statutory regulations or enforceable administrative or judicial orders.

3.6.1 Data processed by Bosch as joint controller

The Bosch Group is made up from numerous companies and is active in the field of household appliances, tools or building technology, for example. These companies are located in Europe (EU and EEA). In order to design the products, services and (online) offers available to you in line with your interests, we employ the following methods:

Analytics

  • We want to understand and come to know our customers/prospective customers better. We want to incorporate our insights into our decisions.
  • Products, services and offers should work well together and be improved continuously.

Customised marketing

  • We want to align our marketing and sales activities better to your interests and needs using analytics.
  • The insights we have obtained will be incorporated in our decisions, for example regarding new or improved products, services and offers.

If you use products, services and offers of various companies of the Bosch Group, the respective companies are the primary controllers for the processing of personal data. Please refer to the individual privacy policies to learn more about what happens with your personal data.

For the purpose of designing the products, apps and offers in line with your interests, Bosch Group companies may also use personal data for common purposes. Therefore, we provide you with the following information according to art. 26 (2), clause 2 of the GDPR in this regard:

Who are the companies in this joint controllership?

The following companies of the Bosch Group work together as joint controllers (participating companies):

This is why the companies in Bosch Group work together

The companies providing products, services and offers around the field of home and household wish to provide you with a comprehensive offer. In this context, processing your personal data for analysis and customised marketing is of particular importance.

The companies involved have made joint stipulations regarding the joint processing of such data. In a joint agreement, the following material aspects are determined:

Processing:

Use of user data for the purpose of analysis, identification and use of relevant user interactions across legal entities by means of Google Analytics.

Compliance with obligations by: All participating companies

Processing:

  • Analysis of relevant cross-company user data (e.g. conversion path data, page views, number of visitors and visits, downloads, reference websites) and provision of relevant information to parties with restricted access (\"custom view\") by means of Google Analytics.
  • Use, preparation and exchange of pseudonymised user data for cross-company analytics and reports (e.g. multi-channel interactions, performance measurements)
  • Allocation and bundling of user data in unique digital identities (user) within the Bosch Group and its companies (inside/outside of the EU), (e.g. creating profiles, information on the interaction of the user with and between products, services and offers).

Processing:

Use of data for the analysis of your interaction with products, services and offers for further processing for marketing purposes by means of Google Analytics and Marketing Pixel

Compliance with obligations by: All participating companies

Processing:

  • Analysis and development of marketing-relevant target groups; provisions of the user data relevant for the purpose of carrying out marketing activities to parties with restricted access (\"custom view\") be means of Google Analytics
  • Exchange and use of marketing-relevant target groups for the performance of marketing activities by means of implemented Marketing Pixels and retargeting. The marketing activities can be performed by individual participating companies but also by several companies for cross-company marketing purposes.

Compliance with obligations by: All participating companies

Your rights as a data subject

The participating companies have mutually agreed on their competence and responsibilities. Regarding your rights as a data subject arising from the GDPR, the following applies:

If the participating companies are deemed joint controllers, they shall make available the information regarding transparency of the processing according to the legal requirements. In this regard, the companies exchange the required information among one another.

The companies shall inform each other immediately if you assert your rights as a data subject. The companies shall provide each other with the required information.

As a data subject, you can assert your rights as a data subject towards any of the parties. Your request will be forwarded to the responsible participating company internally.

3.6.2 Service providers (general)

We involve external service providers with tasks such as sales and marketing services, contract management, payment handling, programming, data hosting and hotline services. We have chosen those service providers carefully and monitor them on a regular basis, especially regarding their diligent handling of and protection of the data that they store. All service providers are obliged to maintain confidentiality and to comply with the statutory provisions. Service providers may also be other Bosch group companies.

3.6.3 Payment service providers

We involve external payment service providers.

Depending on the type of payment method you choose during the ordering process, we transfer the data used for the processing of payments (e.g. bank account or credit card data) to the financial institution charged with the payment or to payment service providers commissioned by us. Sometimes, payment service providers also collect and process such data as controllers. In that case (payment service providers are data controllers) the data protection notice or privacy policy of the respective payment service provider applies.

3.7 Transfer to recipients outside the EEA

We might transfer personal data to recipients located outside the EEA into so-called third countries. In such cases, prior to the transfer we ensure that either the data recipient provides an appropriate level of data protection or that you have consented to the transfer.

You are entitled to receive an overview of third country recipients and a copy of the specifically agreed-provisions securing an appropriate level of data protection. For this purpose, please use the statements made in the Contact section.

3.8 Duration of storage, retention periods

Principally, we store your data for as long as it is necessary to render our Online Offers and connected services or for as long as we have a legitimate interest in storing the data (e.g. we might still have a legitimate interest in postal mail marketing after fulfillment of our contractual obligations). In all other cases we delete your personal data with the exception of data we are obliged to store for the fulfillment of legal obligations (e.g. due to retention periods under the tax and commercial codes we are obliged to have documents such as contracts and invoices available for a certain period of time).

 

4. Raffles or discount campaigns

In case you participate in one of our raffles or discount campaigns, we use your data to inform you about any prize won and for the purpose of advertising our products to the extent allowed by law or as far as you have consented. Information on raffles or discount campaigns can be found in the respective terms of participation.

5. Usage of Cookies

In the context of our online service, cookies and tracking mechanisms may be used.

Cookies are small text files that may be stored on your device when visiting our online service.

Tracking is possible using different technologies. In particular, we process information using pixel technology and/or during log file analysis.

5.1 Categories

We distinguish between cookies that are mandatorily required for the technical functions of the online service and such cookies and tracking mechanisms that are not mandatorily required for the technical function of the online service.

It is generally possible to use the online service without any cookies that serve non-technical purposes.

5.1.1 Technically required cookies

By technically required cookies we mean cookies without those the technical provision of the online service cannot be ensured. These include e.g. cookies that store data to ensure smooth reproduction of video or audio footage.

Such cookies will be deleted when you leave the website.

5.1.2 Cookies and tracking mechanisms that are technically not required

We only use cookies and tracking mechanisms if you have given us your prior consent in each case. With the exception of the cookie that saves the current status of your privacy settings (selection cookie). This cookie is set based on legitimate interest.

We distinguish between two sub-categories with regard to these cookies and tracking mechanisms:

5.2 Comfort cookies

These cookies facilitate operation and thus allow you to browse our online service more comfortably; e.g. your language settings may be included in these cookies.

5.3 Marketing cookies and tracking mechanisms

General

By using marketing cookies and tracking mechanisms we and our partners are able to show you offerings based on your interests, resulting from an analysis of your user behavior:

  • Statistics:
    By using statistical tools, we measure e.g. the number of your page views.
  • Conversion tracking:
    Our conversion tracking partners place a cookie on your computer ("conversion cookie") if you accessed our website via an advertisement of the respective partner. Normally these cookies are no longer valid after 30 days. If you visit certain pages of our website and the cookie has not yet expired, we and the relevant conversion partner can recognize that a certain user clicked on the advertisement and thereby was redirected to our website. This can also be done across multiple devices. The information obtained by means of the conversion cookie serves the purpose of compiling conversion statistics and recording the total number of users who clicked on the respective advertisement and were redirected to a website with a conversion tracking tag.
  • Social plugins:
    Some of the pages of our online service involve content and services of other providers (e.g. Facebook, Twitter) which also may use cookies and active modules. For more details regarding social plugins please refer to the section on social plugins
  • Retargeting:
    These tools create user profiles by means of advertising cookies or third-party advertising cookies so called "web beacons" (invisible graphics that are also called pixels or tracking pixels), or by means of comparable technologies. These are used for interest-based advertising and to control the frequency with which the user looks at certain advertisements. The relevant provider is the controller responsible for the processing of data in connection with the tool. The providers of the tools might disclose information also to third parties for the purposes mentioned above. Please note the data protection notices of the relevant provider in this context.

Please note that using the tools might include transfer of your data to recipients outside of the EEA where there is no adequate level of data protection pursuant to the GDPR (e.g. the USA). For more details in this respect please refer to the following description of the individual marketing tools.

  • Name: Google Analytics
    Provider: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland
    Function: Analysis of user behavior (page retrievals, number of visitors and visits, downloads), creation of pseudonymous user profiles based on cross-device information of logged-in Google users (cross-device tracking), enrichment of pseudonymous user data with target group-specific information provided by Google, retargeting, UX testing, conversion tracking and retargeting in conjunction with Google Ads
  • Name: Google Tag Manager
    Provider: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland
    Function: Administration of website tags via a user interface, integration of program codes on our websites
  • Name: Google Ads
    Provider: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland
    Function: Placement of advertisements, remarketing, conversion tracking
    Further information is available at: (https://adssettings.google.com/authenticated).
  • Name: Google Ads Remarketing Tag
    Provider: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland
    Function: Google processes your personal data on the basis of your consent through “Google Ads Remarketing Tag” Pixel for the generation of campaign reports, conversion tracking, click events and targeted advertising outside our website (retargeting) on the basis of URL, referrer
  • Name: Facebook-Pixel
    Provider: Facebook Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland
    We are jointly responsible with Facebook for processing your personal data as part of the processing of your personal data on our online offering via Facebook Pixel. We have entered into a joint responsibility agreement with Facebook in order to determine our respective responsibilities for fulfilling obligations under the GDPR with regard to joint processing. The essential content of the agreement can be accessed at any time via the following link: https://www.facebook.com/legal/controller_addendum This regulates in particular which security measures Facebook must observe (https://www.facebook.com/legal/terms/data_security_terms) and how data subject rights can be asserted against Facebook.
    Function: Facebook processes your personal data based on your consent via the Facebook Pixel to create campaign reports, track conversions, click events, and target advertising outside of our websites (retargeting) using HTTP headers (including IP address, device and browser properties, URL, referrer URL and your person), pixel-specific data (including pixel ID and Facebook cookie), click behaviour, optional values (for example, conversions, page type), form field names (such as "email", "address", "quantity" for the purchase of a product or service).
    We do not receive any personal data about you from Facebook, only anonymized campaign reports about the website target group and ad performance.
    You can opt-out of receiving interest-based ads from Facebook by changing your advertising preferences on Facebook's website. Alternatively, you can opt out of the use of cookies by third parties by visiting Digital Advertising Alliance's opt-out page at http://optout.aboutads.info/?c=2&lang=EN or page http://www.youronlinechoices.com.
    You will find more information at: https://www.facebook.com/policy
  • Name: LinkedIn Insight Tag
    Provider: LinkedIn Ireland Unlimited Company, Wilton Place, Dublin 2, Ireland.
    Function: LinkedIn processes your personal data based on your consent via the pixel "LinkedIn Insight Tag" for the creation of campaign reports, tracking of conversions, click events as well as targeted advertising outside our websites (retargeting) based on URL, referrer URL, shortened or hashed IP address (for cross-device retargeting), devices and browser properties (user agent) and time stamp. We do not receive any personal data from you from LinkedIn, only anonymized campaign reports on website audience and ad performance.
    LinkedIn storage period: pseudonymization after 7 days, final deletion after 180 days.
    For more information, please visit: https://www.linkedin.com/legal/privacy-policy
  • Name: Seedtag Pixel
    Provider: SEEDTAG ADVERTISING S.L., Calle Marqués de Valdeiglesias 6, 28004 Madrid, Spain
    Function: Contextual advertising campaigns and display ads that fit to preferences as a user. This allows Seedtag to analyze and measure the delivery and effectiveness of the advertisement submitted, processing information about what content has been shown, how often, how, for how long or if any action was taken with respect to said content, for example by clicking on the advertisement.
    You will find more information at: https://www.seedtag.com/privacy/
  • Name: Permodo Pixel
    Provider: Permodo GmbH, Dachauer Str. 15, 80335 München, Germany
    Function: Permodo processes so-called identifiers to display and measure the success of their personalized advertising.
    You will find more information at: https://www.permodo.com/en/privacy-policy/
  • Name: Optimizely
    Provider: Optimizely Inc.; 631 Howard Street, Suite 100; San Francisco, CA 94105, USA
    Function: Cookie can track user behavior across website and provide UX-Testing and Personalization experiences
  • Name: Hotjar
    Provider: Hotjar Ltd, Level 2, St Julians Business Centre 3, Elia Zammit Street, St Julians, STJ 3155, Malta, Europe
    Function: Cookie can analyze how users have behaved on a cross-site basis, UX testing

5.4 Management of cookies and tracking mechanisms

You can manage your cookie and tracking mechanism settings in the browser and/or our privacy settings.

Note: The settings you have made refer only to the browser used in each case.

5.4.1 Deactivation of all cookies

If you wish to deactivate all cookies, please deactivate cookies in your browser settings. Please note that this may affect the functionality of the website.

5.4.2 Management of your settings with regard to cookies and tracking mechanisms not required technically

When visiting our websites, you will be asked in a cookie layer whether you consent to our using of any Comfort cookies, marketing cookies or tracking mechanisms, respectively.

In our privacy settings, you may withdraw the consent with effect for the future or grant your consent at a later point in time.

 

6. Usage of our mobile applications

In addition to our Online Offers, we offer mobile applications ("Apps"), which you can download to your mobile device. Beyond the data collected on websites, we collect additional personal data through our apps that specifically result from the usage of a mobile device. This is subject to your prior consent.

6.1 Data processing by App Store operators

We do not collect data, and it is beyond our responsibility, when data, such as username, email address and individual device identifier are transferred to an app store (e.g., Google Play by Google, App Store by Apple, Galaxy Apps Store by Samsung) when downloading the respective application. We are unable to influence this data collection and further processing by the App Store as controller.

 

7. YouTube

Our Online Offers use the YouTube video platform which is operated by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland („YouTube”). YouTube is a platform which allows the playback of audio and video files.

When you access a respective site of our Online Offers that contains an embedded YouTube player, this creates a connection to YouTube so that the video or audio file can be transmitted and played back. In doing so, data is transferred to YouTube as a data controller. We are not responsible for the processing of such data by YouTube.

Additional information on the scope and purpose of collected data, on further processing and usage of data by YouTube, on your rights and the privacy options available to be chosen by you, can be found in YouTube's data protection notice.

 

8. Communication tools on social media platforms

We use on our social media platform (e.g. twitter) communication tools to process your messages sent via this social media platform and to offer you support.

When sending a message via our social media platform the message is processed to handle your query (and if necessary additional data, which we receive from the social media provider in connection with this message as your name or files).

In addition we can analyze these data in an aggregated and anonymized form in order to better understand how our social media platform is used.

We will forward the personal data you provide to the Bosch legal entity responsible for the processing of your query (for example, in the event your query refers to a product that is distributed by another Bosch legal entity). The legal basis for the processing of your data is our legitimate interest (Art. 6 para. 1 s. 1 lit. f GDPR) or, if applicable, an existing contractual relationship (Art. 6 para. 1 s. 1 lit. b GDPR). The processed personal data is deleted 180 days upon receipt of your message the latest.

 

9. Newsletter with opt-in; Right of withdrawal

Within the scope of our Online Offers you can sign up for newsletters. We provide the so-called double opt-in option which means that we will only send you a newsletter via email, mobile messenger (such as, e.g. WhatsApp), SMS or push notification after you have explicitly confirmed the activation of the newsletter service to us by clicking on the link in a notification. In case you wish to no longer receive newsletters, you can terminate the subscription at any time by withdrawing your consent. You can withdraw your consent to email newsletters by clicking on the link which is sent in the respective newsletter mail, or in the administrative settings of the online offer. Alternatively, please contact us via the contact details provided in the Contact section.

 

10. External links

Our Online Offers may contain links to internet pages of third parties, in particular providers who are not related to us. Upon clicking on the link, we have no influence on the collecting, processing and use of personal data possibly transmitted by clicking on the link to the third party (such as the IP address or the URL of the site on which the link is located) as the conduct of third parties is naturally beyond our control. We do not assume responsibility for the processing of personal data by third parties.

 

11. Security

Our employees and the companies providing services on our behalf, are obliged to confidentiality and to compliance with the applicable data protection laws.

We take all necessary technical and organizational measures to ensure an appropriate level of security and to protect your data that are administrated by us especially from the risks of unintended or unlawful destruction, manipulation, loss, change or unauthorized disclosure or unauthorized access. Our security measures are, pursuant to technological progress, constantly being improved.

 

12. User rights

To enforce your rights, please use the details provided in the Contact section. In doing so, please ensure that an unambiguous identification of your person is possible.

Right to information and access

You have the right to obtain confirmation from us about whether or not your personal data is being processed, and, if this is the case, access to your personal data.

Right to correction and deletion

You have the right to obtain the rectification of inaccurate personal data. As far as statutory requirements are fulfilled, you have the right to obtain the completion or deletion of your data.

This does not apply to data which is necessary for billing or accounting purposes or which is subject to a statutory retention period. If access to such data is not required, however, its processing is restricted (see the following).

Restriction of processing

As far as statutory requirements are fulfilled you have the right to demand for restriction of the processing of your data.

Data portability

As far as statutory requirements are fulfilled you may request to receive data that you have provided to us in a structured, commonly used and machine-readable format or – if technically feasible –that we transfer those data to a third party.

Objection to direct marketing

Additionally, you may object to the processing of your personal data for direct marketing purposes at any time. Please take into account that due to organizational reasons, there might be an overlap between your objection and the usage of your data within the scope of a campaign which is already running.

Objection to data processing based on the legal basis of “legitimate interest”

In addition, you have the right to object to the processing of your personal data at any time, insofar as this is based on “legitimate interest”. We will then terminate the processing of your data, unless we demonstrate compelling legitimate grounds according to legal requirements which override your rights.

Withdrawal of consent

In case you consented to the processing of your data, you have the right to revoke this consent at any time with effect for the future. The lawfulness of data processing prior to your withdrawal remains unchanged.

Right to lodge complaint with supervisory authority

You have the right to lodge a complaint with a supervisory authority. You can appeal to the supervisory authority which is responsible for your place of residence or your state of residency or to the supervisory authority responsible for us. This is:

State Commissioner for Data Protection and Freedom of Information

Address:

Lautenschlagerstraße 20
70173 Stuttgart, GERMANY

Postal address:

P.O. Box 10 29 32
70025 Stuttgart, GERMANY

Phone: +49 (711)/615541-0
Fax: +49 (711)/615541-15
Email: poststelle@lfdi.bwl.de

 

13. Changes to the Data Protection Notice

We reserve the right to change our security and data protection measures. In such cases, we will amend our data protection notice accordingly. Please, therefore, notice the current version of our data protection notice, as this is subject to changes.

 

14. Contact

If you wish to contact us, please find us at the address stated in the "Controller" section.

To assert your rights and to notify data protection incidents please use the following link: https://www.bkms-system.net/bosch-dataprotection

For suggestions and complaints regarding the processing of your personal data we recommend that you contact our data protection officer:

Data Protection Officer
Information Security and Privacy (C/ISP)
Robert Bosch GmbH
P.O. Box 30 02 20
70442 Stuttgart, GERMANY

or

mailto: DPO@bosch.com

Effective date: 30.06.2022